Delivery and return

We deliver directly to your hotel or holiday home. For this, we charge a small delivery fee. In Copenhagen, the fee is €8. On Mallorca and Gran Canaria, the fee is €10, as we often have longer distances to cover. 

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In a few specific cases, a higher delivery fee applies if we need to deliver to areas that are especially far from our warehouse. This may include, for example, the Las Palmas area on Gran Canaria or the Palma and Sóller areas on Mallorca.

Du skal booke mindst to-tre dage i forvejen i vores system (afhængig af destination). Men hvis du har brug for udstyret før da, så send os en mail, en WhatsApp besked eller ring (du finder info under "kontakt"), og så ser vi, hvad vi kan gøre. Bemærk, at der tillægges et gebyr på 10 € for express leveringer.

If you are staying at a hotel, we will often deliver your gear to the hotel lobby before arrival. That way, you avoid having to coordinate meeting times with us and having to be in a certain place at a certain time.

Once we have delivered to the hotel reception, we will send you a confirmation to your email. In case of challenges, our local staff will contact you via the contact method you selected at check-out (SMS/WhatsApp).

If you are staying in a holiday home, Airbnb, or a hotel without a physical reception, we will try to deliver the equipment to a secure location within the building before you arrive. This will typically be in the entrance area or behind a locked gate. You will receive an email from our system once the equipment has been delivered.

If we are unable to access the building, you will not receive a delivery confirmation email. In these cases, the equipment will be delivered in person after your arrival, at the time specified in your booking.

As with delivery, you can simply leave the gear at the reception of your hotel. You do not need to carry out a thorough cleaning of the equipment, but of course we hope that you have taken good care of it.

When the equipment needs to be collected, you can simply leave it in the entrance area behind the main door, either next to or underneath the stairs, and we will collect it later. If the delivery was made in person because we were unable to access the building, the collection will also need to take place in person.

We are happy to deliver your equipment to the airport. Just like with holiday homes and, airport deliveries and returns are handled in person. However, there is a small fee, the amount of which depends on the destination. This is because airport deliveries often involve waiting time and parking costs for us.